Everything you need to know about our LED masks, shipping, returns, and more.
LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. Red light (630-660nm) reaches the dermis and stimulates collagen production, while blue light (415nm) targets acne-causing bacteria in the upper skin layers. Unlike UV light, these wavelengths don't damage skin or increase cancer risk—they work with your body's natural processes to promote healing and rejuvenation.
For optimal results, we recommend using your LED mask 3-5 times per week for 10-30 minutes per session during the first 8-12 weeks. After this initial period, you can reduce usage to 1-2 times per week for maintenance. Consistency is key—skipped sessions will slow your progress, but you won't lose results overnight.
Most users notice improved skin radiance and texture within 1-2 weeks of consistent use. Deeper results like reduced fine lines, improved skin tone, and clearer complexion typically appear within 8-12 weeks. Individual results vary based on skin type, age, and the specific concerns being addressed—some customers report seeing changes as early as week 3.
Yes! Unlike laser treatments or chemical peels, LED light therapy is completely safe for all skin types and tones, including darker complexions. Our masks use non-thermal, non-ionizing wavelengths that don't cause burns, hyperpigmentation, or scarring. However, if you have photosensitive conditions or are taking medications that increase light sensitivity, consult your doctor first.
Our LED masks are designed with built-in eye cutouts that allow you to keep your eyes closed comfortably during treatment. While normal use with eyes closed is perfectly safe, if you have extremely light-sensitive eyes or a medical condition, you can wear the included protective eyewear. We recommend avoiding direct staring into the LEDs even though the light is not laser-based.
While LED light therapy is generally considered safe, we recommend consulting with your healthcare provider before using our masks during pregnancy or while breastfeeding. Red light therapy is sometimes used in clinical settings for wound healing, but there's limited research specifically on cosmetic LED use during pregnancy. Your doctor can provide personalized guidance based on your situation.
Each color penetrates skin at different depths and targets specific concerns. Red light (630-660nm) stimulates collagen and reduces inflammation. Blue light (415nm) kills acne-causing bacteria. Green light (525nm) reduces hyperpigmentation and calms skin. Yellow light (590nm) reduces redness and rosacea. Our multi-color masks allow you to target multiple concerns in one session or focus on your primary skin goal.
For best results, apply a water-based serum (like hyaluronic acid) to clean, dry skin before your LED session—the light penetrates better without barriers. After treatment, follow with your regular moisturizer and any active ingredients like retinol or vitamin C. The LED actually enhances absorption of topical products, making your skincare routine more effective overall.
Our LED masks are rated for approximately 50,000 hours of use—that's over 10 years of daily 15-minute sessions! The LEDs don't "burn out" like traditional bulbs; they gradually dim over many years. We stand behind our products with a 2-year warranty covering manufacturing defects, and our customer support team can help with any issues beyond that period.
We offer a 30-day satisfaction guarantee on all our products. If you're not completely happy with your LED mask for any reason, return it within 30 days for a full refund—no questions asked. We'll even cover return shipping costs. To initiate a return, email our support team with your order number, and we'll send you a prepaid return label.
We offer free standard shipping (5-7 business days) on all orders over $99. For faster delivery, express shipping (2-3 business days) is available for $12.99. Orders placed before 2pm EST Monday-Friday ship the same day. You'll receive a tracking number via email once your order ships, so you can monitor its progress.
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by location—typical delivery is 7-14 business days for most countries. Customs duties and taxes may apply and are the responsibility of the customer. Enter your address at checkout to see available shipping options and rates for your location.
Absolutely! Once your order ships, you'll receive an email with a tracking number and link. You can also track your order anytime by visiting our Track Order page and entering your order number (RL-XXXXXX format) or your email address. If you have any issues tracking your package, our support team is here to help locate it.
Every Radiance Pro LED Mask comes with the mask itself, a detachable neck attachment (Pro model), a power adapter, a protective carrying bag, a user manual with treatment guide, and protective eyewear. The Mini Mask includes the mask, USB charging cable, travel pouch, and manual. Everything you need to start your first session is in the box—no additional purchases required.
The neck attachment is included with our Radiance Pro LED Mask (the Bestseller) at no extra cost. This allows you to treat your face and neck simultaneously for a more comprehensive anti-aging routine. The Radiance Pro Premium includes a more advanced neck panel, while the Radiance Mini is designed for portability and does not include a neck attachment.
You can use LED therapy alongside most skincare products, but timing matters. If using retinol, apply it at night and do your LED session in the morning (or on non-retinol days). For oral acne medications like Accutane, consult your dermatologist first. Topical retinoids can increase sun sensitivity, so always use SPF during the day. Wait 10-15 minutes after applying products before your LED session.
Wipe the interior surface with a soft, damp cloth after each use to remove oils and product residue. For deeper cleaning, use a cotton pad with a small amount of rubbing alcohol. Avoid submerging the mask in water or using harsh chemicals. Store in the included bag when not in use. The adjustable straps can be removed and hand-washed if needed.
Professional treatments typically use higher-intensity LED panels that cover larger areas and may produce faster initial results. However, our home masks use the same clinically-proven wavelengths and technology—you're getting the same science, just at a lower intensity that's safe for daily home use. The convenience of daily treatments at home often leads to better long-term results than sporadic professional sessions.
Yes! All Radiance Lab LED masks come with a 2-year manufacturer warranty covering defects in materials and workmanship. This includes issues like LED failure, power problems, or mechanical defects—not damage from misuse or accidental drops. If you experience any issues within the warranty period, contact our support team for a replacement or repair at no cost to you.
You can reach our customer support team by emailing [email protected]—we typically respond within 24 hours. For the fastest help, check our FAQ page for instant answers to common questions. You can also visit our Contact page to submit a message with your order number attached if you have a specific inquiry. We're here Monday-Friday 9am-6pm EST and Saturday 10am-4pm EST.
