Get in Touch

We'd Love to Hear From You

Have a question about our LED masks? Need help with your order? We're here to help you glow brighter.

Send Us a Message

Quick Help

FAQ

Find answers to common questions

Shipping & Returns

Track your order or start a return

Track Your Order

Check your delivery status

Contact Details

Email

[email protected]

Business Hours

Monday – Friday: 9am – 6pm EST

Saturday: 10am – 4pm EST

Response Time

We typically respond within 24 hours

Legal Information

Last updated: April 14, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support. This includes your name, email address, shipping address, billing information, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send you order confirmations and shipping updates
Respond to your comments, questions, and requests
Send you promotional communications (with your consent)
Improve our website and customer service

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights.

5. Cookies

We use cookies to understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of receiving promotional communications at any time. Contact us at [email protected] to exercise these rights.

1. Agreement to Terms

By accessing or using the Radiance Labs website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Products and Services

All products are described accurately to the best of our knowledge. Prices are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Payment

By placing an order, you represent that:

All information provided is accurate and complete
You are authorized to use the payment method
You agree to pay all charges at the prices then in effect

4. Shipping and Delivery

Shipping times are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

We offer a 30-day satisfaction guarantee. If you're not completely satisfied, return the product in its original condition for a full refund. Contact [email protected] to initiate a return.

6. Limitation of Liability

Radiance Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the products or services.

7. Medical Disclaimer

Our LED mask products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical condition, consult your healthcare provider before use.

8. Contact Information

For questions about these Terms of Service, please contact us at [email protected].

Ready to Start Your Glow Journey?

Browse our collection of professional-grade LED masks and transform your skincare routine today.

Shop LED Masks